Stuck menus

20 February 2008 at 5:37 pm Leave a comment

A few PhotoStage customers have reported recently that, sometimes, the menus get “stuck” after using them for a while. As documented in our FAQ section, this is often caused by Second Life “eating” or losing one of the messages that the different components of PhotoStage use to communicate with each other. Usually, resetting the scripts in the Control Box solves this (see the FAQ page for step-by-step instructions).

However, we have found two cases in which resetting the scripts in the Control Box did not solve the problem. In those cases, the “stuck menus effect” seemed to happen randomly, not related to lag, but apparently related to a particular sim. We have not been able to reproduce this issue at our headquarters in Lady Vale. In one of these cases, a sim restart solved the problem, but not in the other.

Please notice that the stuck menus effect has never been detected on PhotoLite, but since PhotoLite and PhotoStage use the same communications facilities, we wouldn’t be surprised to find it there as well. Also, please bear in mind that using the HUD does not work around the problem.

At this point we have not been able to diagnose the cause of this problem. Due to the apparent randomness of the effect and the fact that it seems to be related to the Second Life infrastructure (it is sim-dependent), we have decided to rewrite the communications facilities of PhotoStage and release an update as soon as possible. The new communications facilities will be more robust and less dependent on Second Life’s ability to deliver every message.

We will let you know as soon as a fix is available. We are working on it now. In the meantime, please accept our apologies, and please contact us if you observe the stuck menus effect. Your feedback will be useful in heping us diagnose the problem.

Thank you!

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Entry filed under: Issues, PhotoLite, PhotoStage, Technical. Tags: , .

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